Delivery terms
These are the terms that apply to a delivery, from the order you place through to the discharge on your site.
What these terms cover
They apply to every delivery we make under a Fields Energy supply account, and to nothing else.
These terms set out what we agree when we accept your order and deliver product to your site, and they sit alongside our general terms and conditions.
They apply to deliveries made by Fields Energy Zambia Limited into Zambia. Deliveries contracted through Fields Energy DMCC are governed by the terms attached to that contract, and those terms prevail.
We believe a term you cannot check is worthless. Where a figure below carries a [TBC] token we confirm it with you in writing before your first delivery.
Orders and acceptance
1. Placing an order
You place an order with your depot contact, stating the product, the volume and the site. We do not accept an order until we have confirmed it against available stock.
2. Acceptance
We confirm acceptance in writing, with the agreed volume and the delivery window. Only a confirmed order creates an obligation on us to deliver.
3. Minimum and maximum volumes
Order volumes are subject to a minimum, and to a maximum per delivery set by vehicle capacity and site access. Both figures are [TBC: volume].
4. Changing an order
You can change an accepted order until the vehicle is loaded. After loading, we treat a change as a new order. The notice we require is [TBC: notice period].
Delivery windows and site access
5. The delivery window
We agree a window at acceptance and set it against stock we hold. It is a window and not a fixed time, so the vehicle arrives within it.
6. Site readiness
Your site must be able to receive the load within the window, with the tank accessible, the receiving point clear, and an authorised person present to countersign.
7. Access and standing time
Where a vehicle cannot discharge on arrival, we record standing time from the point of arrival. The allowance is [TBC: standing time].
8. Missed windows
If we cannot meet a window we tell you before it closes and confirm a revised one. If your site cannot receive within the window, we reschedule the delivery.
Discharge, measurement and shortfalls
9. Supervised discharge
Our driver and an authorised person on your site supervise the discharge together. Discharge does not begin until both of them are present.
10. Measurement
The volume you receive is the volume recorded at discharge and countersigned on the delivery note. We raise the invoice against that figure.
11. Variances
We treat a difference between dispatched and received volume as normal where it falls within the agreed tolerance. That tolerance is [TBC: tolerance].
12. Shortfalls
You must raise a variance outside tolerance on the delivery note at the time, or in writing within [TBC: notice period]. We investigate it against the loading record and the tracking log.
Title, risk and force majeure
13. Passing of title
Title in the product passes to you on discharge into your storage, unless the contract for your account states otherwise.
14. Passing of risk
Risk passes at the same point. Product held in your storage is held at your risk, including its condition and its containment.
15. Product condition after discharge
Product held too long, or exposed to water ingress in your storage, may go off specification. That is a condition of storage and it falls outside our supply obligation.
16. Force majeure
Neither party is in breach where performance is prevented by an event outside its reasonable control, including border closure, a national fuel shortage, or a regulatory instruction. We tell you as soon as we know.
Questions about these terms
Ask us before you place an order, because that’s far easier than settling it after a delivery.