Our impact
Moving fuel carries real risk, and this page sets out how we manage it on your site and on ours.
Our safety practice
Safety is a condition of operating, so we settle it before anything commercial is agreed.
We believe fuel should be handled properly because the consequences of handling it badly fall on other people, and that’s the whole of our position on the subject.
We do not compromise on it. Fuel is moved by people into places where a mistake is expensive, so our drivers are trained in spill management and emergency response before they take a load out of the depot.
In fact, we settle containment before we commission anything, and we monitor loads in transit so a deviation reaches us while we can still act on it.
Where a handling check can’t be completed, we won’t release the product. The standards our vehicle and handling procedures are written against are [TBC: standard].
Keeping product out of the ground
But most environmental harm from fuel supply happens at the two ends of a delivery, which are the transfer into a tanker and the discharge into site storage, so we supervise both.
Containment isn’t optional. Where we install storage on your site we size it to the tank, inspecting it as a condition of your account. Product exposed to water ingress is treated as off specification.
Read the HSE statementHiring and training locally
We staff the fleet, the depots, the installation teams from the Copperbelt itself.
In fact, driving a bulk tanker is a skilled job with a real progression path, so we train people into it instead of recruiting only those who already hold the ticket.
The technicians who commission your dispensing equipment are trained on the systems they install, which means a fault is answered by someone who can actually reach your site.
But tanker routes pass through towns that get no benefit from the load, so our route planning takes account of school times, market days, the hours a village is busiest.
We investigate a complaint about driving against the tracking record. The outcome goes back to the person who raised it. We think that’s the minimum they’re owed.
Measurement and reporting
We report only what we can measure, so this page carries no numbers at all.
We report only what we can measure, and where a figure has not been verified we mark it outstanding instead of estimating it.
That is why this page describes practices and carries no performance figures against any of them.
Where we hold ourselves to account
We apply these four practices to every account, with the record available for any of them.
Driver training
Containment inspection
Incident investigation
Local recruitment
Raise something with us
A concern about a vehicle, a site or a delivery reaches the depot directly when you tell us.